Article Payment stuck on "In Progress" status

Symptom When you scan a payment and the status stays on "In Progress" and wouldn't change to "Completed". Environment RealPage Payments Cause Requires Support? Yes Resolution Try to refresh the scanned payments: 1. Go to the Navigation Menu (3 bars) > Payments 2. Click Refresh 3. Check if the scanned payment will reflect after clicking on refresh A datafix is needed to change the payment status to "Completed", please log a support case with Pegasus OneSite Support Please provide the following information: Unit number Resident name Transaction amount Posting date Screen shot of the error