Helpdesk Knowledge Base

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Helpdesk Knowledge Base

OneSite General

OneSite General

Resident Portal

View resident portal activity log

Article Reset Account Password for the Prospect Portal

Resident unable to login to the Resident Portal

Create Resident Portal Account

Leasing & Rents Online Help

Change the move in date for an applicant

Downloading Letters and Notices

Late Fees did NOT Post

Change the last name of a tenant

How to Submit a Criminal Dispute

Renewal Q&A

Split Check Payment Posting Guide

How to Change Move In Dates

Maintaining Amenites

Change Resident's Name

Concession Rent Presentation

Yieldstar Transfer On Site Procedures

Renters Protection

Payment Miskey

Unable to Give Notice for Rentable Item due to Given Notice to Move Out

Editing Resident Lease Dates

Send Bulk Emails in OneSite

Create a new invoice in Onesite's Purchasing tab

Resident Portal - Password Reset Email is NOT Received by Resident(s)

How to Move a Payment from the Resident Ledger to the Deposit ledger

Editing Leasing Agent

How to Generate Renters Insurance Report

Adding or Editing a Scheduled Billing Transaction

Unable to Cancel Notice - Error: Unit is already leased

Unable to Change the Head of Household - "You must assign a different contact to be head of household"

Undoing a Completed Make Ready Request

Who does the Resident contact with Portal Payment questions?

Onesite Errors

Generate renewal offers

Send Bulk Renewal Letters

Corporate Applications

Posting Payments to the Misc. Income ledger

Void An Invoice In Purchasing

Transfer an Applicant to Another Property

Correcting Expired Renewal Offers

Editing Make Ready Dates

Editing a FAS

How to Pull Current Resident Email Addresses

Processing an Employee Move In

Renewing a resident with a renewal lease start date from the past

Unable to advance property date - Pending Scheduled Billing

Changing Market Rent in Onesite

Unable To Complete A Move-In Due To Required Task Emergency Contact Information

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RealPage Payment

Article Manually post a payment to the ledgers

Locating Missing Payment

Correct and Repair a MICR Line

Unable to scan check payment

MICR Line is not being recognized or not fully read

Article Payment stuck on "In Progress" status

How to Refund a resident's duplicate portal payment

Why does the "Do Not Allow Check Payment" gets enabled automatically?

When you click on Payments from the Navigation Menu, you receive a prompt to login in the Sign On page

Scanner Supply Order form

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FAQ

Changing the vendor type in Accounting

Pegasus Support Contact List

Multifactor Authentication Setup

OPS TECH

Adding a Vendor to Ops

How to link more than one invoice to a single WTN

Creating Online Orders in Ops

How to Create a Shopping List in Ops

Creating Offline Orders and Recurring Orders

ROG approving an invoice.

OPS Approve for Function

Ops "Out of Office"

Unable to Upload Invoice Image - Upload link is missing

OPs Invoice upload icon missing

Clearing the Ops error for unit numbers, Office, Stock entry

How to Enter a Credit Memo in Ops

Ops Buyer Quick Step Guide

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Document Management

Print a Lease

Article "A renewal offer has already been selected for this resident" error when processing renewal

Unable to Move-In - Required Tasks Show Completed - Move In Button Greyed Out

How to generate the SNAPPT paginated Report

Lease Packet Error- ERROR: XML Error: field exceeds XX-character limit

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Vendor Credentialing

Vendor Credentialing McDowell Managers

Pegasus Vendor Requirements

Pegasus Managers Quick Guide-Vendor Credentialing

RealPage Screening

Article Criminal Record has NOT been Removed on Scorecard after Consumer Dispute

Find DUNS Number For Corporate Applicant

Errors in application - No eviction data found

Screening - Request a Bureau Swap

Article Errors in Application - Bureau Error: 203: INVALID MIDDLE NAME

Re-Screen Applicant with the Correct Applicant Type

Cancel Screening Application

Credit Optimizer Rescreening

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OneSite Accounting

Refund from the FAS did NOT Transmit to OneSite Accounting

Yieldstar

LRO & Yieldstar Transfer On Site Procedures

Yieldstar On Demand Training

Bulk Renewal generation

Facilities

Editing a Recurring Service Request

Adding a Recurring Service Request