How to Refund a resident's duplicate portal payment

 Duplicate Online Payments: o If a resident has submitted two payments through the resident portal in error and is requesting a refund the following will be required to process the refund through the Help Desk.  A bank letter showing that both payments have cleared the resident account. (A screenshot or copy of the bank statement will not be accepted.)  Or a 10 day required waiting period to ensure the payments have cleared the residents account. After the waiting period a bank statement will suffice.