Lease Packet Error- ERROR: XML Error: field exceeds XX-character limit

Symptom You generated a packet for an applicant/resident but sees the error below in the Notes column. "ERROR: XML Error: '[value in OneSite]' value passed for & lt Blue Moon Merge field]& field exceeds XX-character limit" Environment OneSite Leasing and Rents Document Management Cause This is because the said Blue Moon merge field will only allow no more than XX number of characters including spaces and special characters for its value or the incorrect merge field has been mapped to Blue Moon merge fields. Requires Support? No Resolution Please make sure that values will not exceed the limit set by Blue Moon by performing the following: 1. Review the value that was returned and count the number of character used including spaces. If the characters exceed 25, the field will need to be updated in OneSite to less than 25 characters. You will then need to delete then re-generate the packet: 1. Go to the Navigation Menu (3 bars) >Docs > click the plus sign (+) next to the name 2. Click Packet > Select the Packet name 3. Click Delete packet 4. Click Actions next to the name 5. Select New packet > select the packet from the drop down menu > click Save 6. Click Generate forms Save