Locating Missing Payment

Objective If you want to locate missing payments in OneSite that were not posted on their respective ledgers. Environment RealPage Payments Procedure You have 3 options on how to locate missing payments: Option 1: Miscellaneous income ledgers 1. Go to the Navigation Menu (3 bars) > Administration > Leasing and Rents - Other 2. Click Miscellaneous income ledgers > Online application fees - Show transactions 3. Under Ledger Type drop-down, select appropriate ledger 4. Locate payment under Transactions Note: If payment is posted on the miscellaneous income ledger, you can move the transaction to the correct ledger. Option 2: View imported transactions 1. Go to the Navigation Menu (3 bars) > Administration > RealPage Exchange 2. Under Transaction Research - View imported transactions 3. Fill out fields > Build list Option 3: Payments tab 1. Go to the Navigation Menu (3 bars) > Payments > Click Summary sub tab 2. Enter the date range (Start date and End date) > Search 3. Under Transaction Type column, click Portal link 4. Locate the amount > Click Amount link > check Status column or Click Transaction tab (for errors) Option 4: Bank Deposit Detail Report 1. From the main Onesite page, go to the Navigation Menu (3 bars) > Reports, SDE and Tasks tab > All reports 2. Next to Bank Deposit Details, click Generate 3. Select the Fiscal Year and Period (if you need other than the current period) 4. Select the bank deposit control number  Note: Select All if you want to see details on all deposits this period 5. Click Generate Option 5: Accounting view 1. From the resident or deposit ledger check Accounting view 2. Look in the description to locate if the payment was moved Additional Information If you are still unable to locate the payment, please log a support case with Pegasus OneSite Support