Payment Miskey

· Payment “Miskey” Posting errors during the bulk scanning process can cause these errors and can result in a “Miskey”. A miskey is when the image associated with a payment does not match the amount entered for the payment. This can create serious issues with resident balances. By following the quick and easy steps below these errors can be avoided. § View the batch report. § Click on the hyperlink for the Item Amount. § Then click on the image tab. You can then view the scanned image to ensure that the image matches the payment amount. o If the image doesn’t match you can void this payment prior to closing the batch and rescan in a different batch.