Pegasus Support Contact List

PEGASUS SUPPORT CONTACT LIST OneSite Help Desk: The Help Desk is here to provide support to Pegasus On-site teams, the Corporate Team, and Accounting for all Real Page products. Which include Online Leasing, Document Management, Ops Buyer, BI, Vendor Credentialing, Unified Amenities, Syndication, OneSite Leasing & Rents, ILS issues, and Accounting. Any issues or questions should be directed to the Help Desk. All issues with Real Page products should be directed to the Pegasus Help Desk. DO NOT CONTACT REAL PAGE DIRECTLY. In addition, Unified log information, and email password reset will be provided by the Help Desk. Happy Co user creation, activation, deactivation, and Reallocation. All Help Desk Requests should be sent through the Help Desk Portal at https://onesitehelpdesk.freshservice.com. Screening review and override requests should be sent to the Regional Manager. The Help Desk does not perform screening overrides. *Knock: The Help Desk does not support Knock software. Any issues with Knock should be directed to the Knock team via the Knock software or by emailing support@knockrentals.com. IT Support - 5Q: Provides support for computer set up, computer errors, email set up, scanner installation or troubleshooting. To contact 5Q use the following: Call 470-299-9542 Send an Email to ITHelp@pegasusresidential.com Happy Co Support: For User Creation, Activation, Deactivation, and Reallocation: Onesitehelpdesk@pegasusresidential.com For General Usership Issues and Errors: Kellie Bossert, kbossert@pegasusresidential.com or Dave Ware, DWare@PegasusResidential.com For Technical Issues: support@happy.co, you can always CC kbossert@pegasusresidential.com Knock: For issues within Knock please place a ticket with support@knockrentals.com. Shanna Szczesniak is Pegasus Corporate sponsor for Knock. She can assist with adding/deleting users to Knock. Contact Shanna at Szczesniak@pegasusresidential.com. Shanna can also be copied on any Knock support tickets. Marketing Help Desk: The Marketing team is here to assistance with all marketing items. Which include branding, marketing collateral, photography & videography, logos & floorplans. Management of Social Media to include user access. Website configuration and audits, Ads, Reputation Review sites and systems. All Marketing requests should be sent to marketinghelpdesk@pegasusresidential.com. All ILS and Website pricing issues should be directed to the Onesite Help Desk. Vendor Help Desk: The Vendor Help Desk manages vendor compliance and vendor setup. Vendor packets for exempt Vendors should be sent to the Vendor Help Desk for processing and approval. Vendor Compliance questions. All Vender request should be sent to vendorhelpdesk@pegasusresidential.com. Requests to add a vendor to Ops Buyer should be directed to the Onesite Help Desk. Budgeting and Forecasting Support: Contact Caryn Backus directly for any Budgeting or Forecasting assistance at cbackus@pegasusresidential.com. Human Resources and Payroll Department: The Human Resources team manages all employee related items to include the below. New Hire Onboarding. Ultipro log in issues, password reset, and support. Employee Move In screening and approval. AFLAC, 401K, and PTO questions. PH: Email humanresources@pegasusresidential.com for assistance or: PH: 678-347-2822: E-mail ahubbard@pegasusresidential.com (Anthony Hubbard) PH: 678-347-2858: E-mail acb@pegasusresidential.com (Allison Burns-payroll) Health Benefits: All health benefits questions should be directed to Beverly Gordon, Benefits Specialist. PH: 678-691-6872: E-mail: bid@pegasusresidential.com. Training Help Desk: The Training Help Desk provides support for the Grow/LMS system, Ellis shop questions and responses. Grow Logins and Compliance questions. Email training@pegasusresidential.com for assistance. Resident or Prospect Portal payment issues: Resident Direct manages Payments through the Resident and Prospect Portals. If a Resident/Applicant has questions in regards to a payment processing issue through the Portal they should contact Resident Direct. Phone: 855-473-7729 Email: RealPagePaymentSevices@Realpage.com Accounts Payable: The Accounts payable team process all invoice payments and FAS payments. Any questions regarding payments should be directed to the Community Accounts Payable Specialist. Accounting: The Accounting Team manages all financial reporting. Any question in regards to the General Ledger or Profit & Loss statement should be directed to the Communities Accountant. The Community Accountant also provides GL access in Ops Buyer.