Refund from the FAS did NOT Transmit to OneSite Accounting

Symptom Refund in the FAS not showing in OneSite Accounting. OneSite Accounting does not reflect the correct amount for an Edited FAS. Environment OneSite Leasing and Rents Conventional Cause The refund did not push through OneSite Accounting, or the pushed entry was deleted in Onesite Accounting. Requires Support? Yes Resolution To resend the refund: 1. Go to the Navigation Menu (3 bars) >Administration > RealPage Exchange > Transaction research - Refund/Reimbursement research 2. Enter the name of the resident and click Find 3. Click Detail next to the resident 4. Resend the proper refund entry by either:  a. Click Mark as Sent > Continue>Resend  b. Click Resend 5. Click Close To regenerate the Refund Report and manually push to OSA: 1. Go to the Navigation Menu (3 bars) > Reports, SDE and Tasks tab 2. Click SDE tab 3. Click Accounting 4. Next to Accounting Resident Refunds Version 2, click Generate 5. Under Extract options select either of the two options: a. Extract all Refund Entries that have not been previously extracted b. Extract Refund Entries for Date Range6. Click Generate In case, the FAS was closed on the prior period and the Accounting Book is already closed. You need to re-open and close the FAS, first. Then, re-send the refund and re-generate the Accounting Resident Refunds Version 2. If you go through all of these steps and the FAS is still not exported, it may need a datafix. You will want to contact Support: