Renewing a resident with a renewal lease start date from the past

How to Renew a Resident with a signed lease from a past date: o Q: The resident signed the renewal documents. Why are they showing MtM in Onesite. o A: The resident was not renewed in Onesite before the current lease expired. o Q: Onesite will not let me backdate the renewal start date when generating the renewal offer, therefore how do I renew them? * Be sure the signed renewal packet is closed. o A: Generate a renewal offer starting with today’s date, ending the same date as the signed renewal lease, and with the same rental rate as the signed renewal lease. Renew the resident in Onesite. Once renewed the Community Manager will need to change the lease start date to match the signed renewal lease under the summary section in the Resident screen. See below.