Resident Portal - Password Reset Email is NOT Received by Resident(s)

Solution: Resident Portal - Password Reset Email is NOT Received by Resident(s) Symptom Your resident (s) claim that they are not receiving the Password reset email when you reset their password in OneSite. Environment RealPage Resident Portal Cause The resident's email may be Yahoo and is being blocked by the Mail Server if not using the Donotreply@realpage.com email. Resolution Update the From email address with Donotreply@realpage.com: 1. Go to Setup > Resident Portal - Resident Portal Setup > Portal email configuration - Email 'From' and relay setup 2. Change the Leasing Portal and Resident Portal email to Donotreply@realpage.com. 3. Click Save 4. Verify the resident's email is correct Additional Information If the password reset email is still not received by the resident, please log a support case.