Unable to advance property date - Pending Scheduled Billing

Symptom You are unable to advance the property date as it is prompting that you have not yet posted all the scheduled billing. Environment OneSite Core Cause Not all scheduled billing has been posted or scheduled billing has changed for residents. Requires Support? No Resolution If scheduled billing needs to be posted: 1. Click the (property date) at the top of center area of the OneSite page. 2. Review and complete any required tasks that are displayed if there are any 3. Click on Go to task 4. Click Post on the scheduled billing 5. Click Close. 6. Proceed with the property date advance If scheduled billing is inaccurate: Option 1: Delete the scheduled billing 1. Go to the Navigation Menu (3 bars) > Residents 2. Locate the household and click View next to their name. 3. Click Delete under Scheduled billing, next to the inaccurate line. 4. Click Delete. Option 2: Edit the Scheduled Billing 1. Go to the Navigation Menu (3 bars) > Residents 2. Locate the household and click View next to their name. 3. Under Summary tab, under Scheduled Billing click Edit next to the transaction to update Note: If this is an Affordable/Tax Credit property, click No on the Certification Window 4. Update the following: Transaction Code: Type the code or click the magnifying glass icon to Select a code Description: This defaults to the transaction code description. You can customize how it appears for this tenant Amount Start Date: Enter the first day the transaction will show under Scheduled Billing End Date: If this transaction billing should end at a specific time, enter an end date. Otherwise, leave as 12/31/2099 5. If you want to start billing on the 1st of the following month, select the box First Bill Date will be 6. Click Save Note: If Affordable/Tax Credit, click Continue You will then be able to advance your date without posting scheduled billing. Additional Information When you are going to advance your date, you may see scheduled billing appear again on your required tasks. This is not unusual and does not mean you will be double billing your residents. If you have made any edits to the scheduled billing for residents or moved in residents since you posted scheduled billing, this will create the scheduled billing task again. Open the task by clicking preview and scroll to the bottom of the scheduled billing report. You should see the entries for the residents that were edited. Your other residents will list but will not have an amount to be posted. If you do see amounts for all of your residents, review a few ledgers to verify the scheduled billing posted correctly from your first attempt. Â If they posted successfully, you will need to contact Support to have the issue reviewed further.