Unable to Cancel Notice - Error: Unit is already leased

Symptom You've tried to cancel notice to Move Out for a tenant and it's telling you that you cannot as the unit has already been leased. Error: Cannot cancel the notice to vacate because the unit is already leased Environment OneSite Leasing and Rents Conventional Cause There are a few different reasons why you may receive this error: 1. The Unit is already assigned to an applicant. 2. There is a bad lease associated with the resident that needs to be deleted. Requires Support? Yes Resolution To resolve your issue: 1. Go to the Navigation Menu (3 bars) > Residents 2. Locate the household and click View next to their name. 3. Search for the unit, locate the other applicant tied to the unit 4. View the other applicant 5. Under the Actions column click Affordable Waitlist > Change Offer Response or if using the conventional waitlist just select Change unit 6. Refuse unit or select other unit as needed 7. Return to original resident 8. Under the Actions column click Move outs / Transfers > Cancel Notice to Move Out Additional Information If the issue is not resolved, please log a support ticket