Unable To Complete A Move-In Due To Required Task Emergency Contact Information

Symptom You are unable to complete a move in for an applicant due to a Required Task to enter the Emergency Contact Information. Environment OneSite Leasing and Rents Cause The Emergency Contact is missing, or, it was not assigned the Emergency Contact Type when added. Requires Support? Yes Resolution To complete the required task of Emergency contact information when processing a move in: 1. Go to the Navigation Menu (3 bars) > Applicants 2. Locate the applicant and click View next to their name. 3. Click Move In 4. Under Required tasks click Emergency contact information 5. Go to Other Contacts tab If this will be a new Emergency Contact: 5. Under Emergency contacts, click New 6. Enter the contact's information or Business name, and then click Save 7. Under Contact/Resident Association: a. Select Emergency Contact b. Select the Contact type 8. To the right, click Add ‹Note: If you do not click Add, the contact will not be assigned to the tenant, but will be added to the contact pool. 9. Click Save, to save the contact 10. Click Save, to save the change in contact information for the tenant If the Emergency Contact has already been added to OneSite: 5. Click Find 6. Search for the contact you need 7. Click Select next to their name 8. Click Save, to save the contact 9. Click Save, to save the change in contact information for the tenant